Help your team handle routine questions and prepare clear handoffs for requests that need a person.
Start with a bounded task
What you provide
An approved FAQ, your routing rules and examples of common and exceptional requests.
What we help prepare
Suggested answers, missing-information prompts and ticket drafts that a person can review.
Where people stay in control
Account decisions, uncertain answers and sensitive requests stay with authorized staff. The support-system integration is scoped for your environment.
A practical evaluation plan
- Map common requests and exceptions
- Define answer and handoff rules
- Prepare one reviewed support workflow
- Measure quality, resolution time and cost
Measurement
Correctly resolved requests, appropriate handoff, review time and operating cost. We agree on sample sizes, baseline and thresholds before the pilot. No performance outcome is guaranteed.
Licensing, data preparation, integrations and production support are assessed for your environment.
Related FastGPT references
Move service requests from conversations to a brief — FastGPT describes extracting customer requirements from conversations and routing them to regional designers, with support for additional visual context.
Answer routine questions and hand over the rest — FastGPT describes a course-information and enrollment FAQ assistant with multi-turn clarification and human handoff. The publisher reports a 42% reduction in human handoff rate.
Connect service questions with operational knowledge — FastGPT describes a logistics operator combining customer-service knowledge and internal reference material in a conversational support workflow.
Discuss your workflow
Tell us what happens today, the systems involved and where your team loses time. Bring a process owner and non-confidential examples.
CNPS is a FastGPT partner. Platform licensing and implementation services are defined in your written proposal. Reference cases are published by FastGPT; CNPS has not independently audited the reported results.