昭昭医考 · Customer support
The published reference
FastGPT describes a course-information and enrollment FAQ assistant with multi-turn clarification and human handoff. The publisher reports a 42% reduction in human handoff rate.
Read the original FastGPT case (Chinese)
Reviewed September 3, 2026. Reported results have not been independently audited by CNPS. This is not a customer project delivered by CNPS.
Reference pattern
42% — lower human handoff rate, as reported by FastGPT
CNPS pilot concept
How to evaluate a similar workflow
Evaluate routine product or service questions with one approved FAQ set. Route account-specific, uncertain and high-impact requests to a person.
What to measure
Answer quality, appropriate handoff and time per correctly resolved request. Handoff reduction alone is not the goal.
What we agree before starting
The data and users in scope, access controls, the review process, integration dependencies and acceptance samples. Your written proposal defines deliverables, costs and timing.
Discuss your workflow
Tell us what happens today, the systems involved and where your team loses time. Bring a process owner and non-confidential examples.
CNPS is a FastGPT partner. Platform licensing and implementation services are defined in your written proposal. Reference cases are published by FastGPT; CNPS has not independently audited the reported results.