Yanfeng (延锋国际) · Operations
The published reference
FastGPT describes an internal support assistant combining SAP documentation, FAQ retrieval and ticket handoff. The publisher reports that 70% of repetitive inquiries were handled automatically.
Read the original FastGPT case (Chinese)
Reviewed September 3, 2026. Reported results have not been independently audited by CNPS. This is not a customer project delivered by CNPS.
Reference pattern
70% — repetitive inquiries automated, as reported by FastGPT
CNPS pilot concept
How to evaluate a similar workflow
Start with one support topic and an approved FAQ. Evaluate cited answers, missing-information handling and a ticket draft reviewed by the employee.
What to measure
Correct answers, supported citations, appropriate handoffs and total handling time including review.
What we agree before starting
The data and users in scope, access controls, the review process, integration dependencies and acceptance samples. Your written proposal defines deliverables, costs and timing.
Discuss your workflow
Tell us what happens today, the systems involved and where your team loses time. Bring a process owner and non-confidential examples.
CNPS is a FastGPT partner. Platform licensing and implementation services are defined in your written proposal. Reference cases are published by FastGPT; CNPS has not independently audited the reported results.